frequently asked questions
What methods of payment do you accept?

Visa, Mastercard and PayPal only.
How secure is your website?
We use PayPal and Authorize Net in order to make each transaction protected.

What do I do if there is a problem with my order or an item is out of stock?
Please let us know by contacting our customer service team who will try their best to help and also let you know if a product is going to be back in stock.

Can I amend or cancel my order?
We might be able to cancel or amend your order but you need to contact us by email or phone as soon as possible after you have placed your order, otherwise it may be too late. If the parcel has already been shipped, then you will need to request a RMA Form – see returns.

Can I order from overseas?
Yes, we love international customers and orders – see our shipping page.

What is your exchange rate for overseas orders?
We charge you for your order in Dollars ($) and your card provider will apply the exchange rate when your card is charged.

How long will I have to wait to receive my order?
Deliveries usually take 3-7 business days. International orders do take longer and you should allow up to 14 business days for the delivery.

Which couriers do you use for your deliveries?
Most merchandise is shipped domestically via UPS or FedEx and each order is fully insured and tracked.  For international we use USPS, FedEx, UPS or DHL.

How do I track my order?
The tracking number can be provided to you upon request – just let us know.

Can I change the delivery address for my order?
If you enter the incorrect address, please contact us immediately so that we can try and amend it before the order is dispatched.  However, once the order has already been processed there is no guarantee and you will then be responsible for the re-routing cost.

Do you deliver to PO Boxes?
No, we don’t.

What is your returns policy?
Please see our Policy Section.

How will I know you have refunded me?
Once our warehouse has received your returned items, we will credit the card used to pay for the order and send you a confirmation email. Please allow at least 3-5 business days for the refund to appear in your account. Also note that depending on your bank, this may take up to 15 days.

Can I return an item I bought online to one of the stores that sells the brand?
No, unfortunately not.

I didn’t get a Returns Label – How can I return a product?
Please fill out our Return(s) Merchandise Authorization (RMA) form, and email it to customer services at who will provide you with the RMA number.

Do I have to pay for returns?
A complete refund is made to you, the customer, less the shipping cost and a $5 restocking fee per item if a return is made. So yes, you have to pay for your own shipping.

Do you have a size guide?
Yes, each line falls into different categories so have a look on our sizing section on the individual product page to see what sizes they come in. (0-5T)

I have a premature baby – do you have any suitable products?
Nothing specifically for premature babies, however our Papoose, BagOcoat, Doudoune and Pookie Poncho would be good options.

I am pregnant, do you sell maternity wear?
Not yet, but we are working on other lines so keep an eye out.

How do I wash the items?
All are washable and most of them are machine washable. Each product has a label attached which indicates further details

Can Customer Services locate an item for me?
Yes, they will always try to do as much as they can to help.

Do you share information with other companies?                                                             
7 A.M.® Enfant does not share or sell any of your personal information to mailing lists or elsewhere. All orders are processed confidentially and securely.

Do you offer gift wrapping?
Not at present, but stay tuned.

Why are you called 7AM?
Rebecca has a strong affiliation with the time and believes it to indicate the start, symbolic of new beginnings and nascent perspective.  And an intimate time where families are together before the rush of the day.  But it is a long story she says…